What is your return policy? All items must be returned within 30 days of delivery. Items must be returned unworn, unwashed, and free of stains, pet hair, and odor, in original packaging and with original tags attached. We reserve the right to reject a return if the item is not returned in original condition.
To begin a return, either login or create a customer account here: https://shopify.com/24102685/account
Follow the prompts for your return, and you'll be provided with a pre-paid return shipping label. Belle and Broome is not responsible for any returns that are mailed without the pre-paid return shipping label.
Once your return is inspected and approved, your payment method will be credited and you will receive a refund notification email. Original shipping costs will not be refunded. Email email@example.com if you need further assistance.
What is your exchange policy? If you want to exchange the same item for a different size or color, please contact us at firstname.lastname@example.org with your order number, the item you'd like to exchange, and the size and/or color you want instead. We will send you a pre-paid USPS shipping label for a free exchange. unworn, unwashed, and free of stains, pet hair, and odor, in original packaging and with original tags attached. Once the item is received and inspected, we will send the exchange out to you at no additional cost.
What are your shipping rates? Shipping is FREE on orders over $50; no promo code required (for customers in the contiguous US only).
First class shipping is only available for small items (like jewelry); rates are based on zip code and are usually under $7.
Flat rate 3-5 day USPS shipping is $7.95 for all orders under $50 within the contiguous United States.
Rates for deliveries to non-contiguous US states/territories will be calculated at checkout.
When will my order ship? Please include the processing time in your shipping estimate which is typically 1-4 business days. Business days do not include holidays or Saturday and Sunday; meaning, if you place an order on a Friday after noon EST, it will not be processed until Monday morning.
USPS Ground Advantage and Priority Mail will arrive in 3-5 business days.
USPS First Class Mail will arrive in 2-8 business days.
Made-on-demand items usually arrive in 8-14 business days.
Certain made-to-order items may take up to 20 business days to be received, where noted.
You will receive a shipment confirmation with a tracking number once your item has shipped. Please note, it may take 24-48 hours for tracking number to update.
What if I received the wrong item or a damaged item? While we do our best to quality check all items, mistakes happen. Please contact us immediately if you've received the wrong item or a defective/damaged item. We will replace the item at no cost to you, if possible, and if not possible, then your account will be refunded.
What if I entered the wrong address at checkout? Your order will be delivered to the address that you entered during checkout. There is a small window of time in which we are able to change the shipping address of your order. If you order has not yet shipped and you wish to change the shipping address, please email email@example.com immediately
Once an order has shipped we are unfortunately not able to change the address to which it is delivered. Unfortunately, we are not able to issue refunds or replacement orders where an incorrect address has been provided to us.
What if I need to cancel my order? To cancel an order, please contact us as soon as possible. If your order has not yet shipped, we will immediately refund your payment. If your order has shipped, we will refund your payment as soon as we have received the items back from you. We cannot refund original shipping costs if the order has already shipped.
What happens if my order is lost or stolen? Please make note that we cannot be held responsible for lost orders, stolen items, or undelivered items in regards to your shipment. If an order has yet to arrive, we ask that you please contact your local post office first with the details sent to you in regards to your order. You can file a claim here: https://www.usps.com/help/claims.htm
Do you ship internationally? We currently ship to the United States. We do not ship internationally at this time but hope to expand to this option soon.
What forms of payment do you accept? We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, JCB, Diners Club, PayPal, Shop Pay and Afterpay. Shop with confidence; Shopify is certified Level 1 PCI DSS compliant.
What is Afterpay? Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest. The first payment is processed upon completing the order. You will receive your styles as per our normal shipping timeframe. At checkout, choose Afterpay as your payment method. You then click "Complete Order" to be redirected to Afterpay’s website to sign in and complete your order. First time customers will need to register with Afterpay and provide payment details; returning customers simply log in to make their purchase.
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs.
Why was my PayPal account charged by Bard and Knight LLC? Belle and Broome is owned and operated by Bard and Knight LLC. Any order paid by PayPal may appear on your statement as "Bard and Knight LLC".
For all further questions, please contact us at firstname.lastname@example.org